This course is part of the Professional IQ: Preventing and Solving Problems at Work Specialization

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C. K. Gunsalus

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Professional IQ: Preventing and Solving Problems at Work SpecializationUniversity of Illinois at Urbana-Champaign

About this Course

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The only thing you get to change is yourself, and in the prerequisites to this course we’ve given you real tools to do that. Now, use those tools to influence the course of your future, your team's future, and your organization's future. Make a plan for yourself that will help you help others, and learn skills to make it happen.
Listening and being sure of your values underpins everything that comes with professional influencer and leadership soft skills. We’ll go on to look at self-assessment and leadership planning, negotiation, addressing and resolving conflict, and successfully identifying and promoting circumstances you want.

 After this course, you will be able to:

- state your own mission and plan with confidence
- negotiate and persuade
- deal with difficult people
- contribute to crafting a working environment you want to work in

The prerequisites for this course are Courses One and Two of the Specialization "Professional IQ: Preventing and Solving Problems at Work".

Flexible deadlines

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Shareable Certificate

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Course 3 of 4 in the

Professional IQ: Preventing and Solving Problems at Work Specialization

Beginner Level

Approx. 28 hours to complete

English

Subtitles: French, Portuguese (European), Russian, English, Spanish

Flexible deadlines

Reset deadlines in accordance to your schedule.

Shareable Certificate

Earn a Certificate upon completion

100% online

Start instantly and learn at your own schedule.

Course 3 of 4 in the

Professional IQ: Preventing and Solving Problems at Work Specialization

Beginner Level

Approx. 28 hours to complete

English

Subtitles: French, Portuguese (European), Russian, English, Spanish

Instructor

Instructor rating

4.61/5 (13 Ratings)

C. K. Gunsalus

Director of the National Center for Professional and Research Ethics (NCPRE), Professor Emerita of Business, and Research Professor at the Coordinated Science Laboratory

15,693 Learners

4 Courses

Offered by

University of Illinois at Urbana-Champaign

The University of Illinois at Urbana-Champaign is a world leader in research, teaching and public engagement, distinguished by the breadth of its programs, broad academic excellence, and internationally renowned faculty and alumni. Illinois serves the world by creating knowledge, preparing students for lives of impact, and finding solutions to critical societal needs.

Syllabus - What you will learn from this course

Week

Week 1

2 hours to complete

Course Orientation

You will become familiar with the course, your classmates, and our learning environment. The orientation will also help you obtain the technical skills required for the course.

2 hours to complete

2 videos (Total 5 min), 5 readings, 1 quiz

6 hours to complete

Week 1: Becoming a Leader

Find out what it can be like to make the transition into a leadership role. Learn how your values and branding are essential in this transition.

6 hours to complete

21 videos (Total 99 min), 2 readings, 5 quizzes

21 videos

1.1.1 What Is a Leader?3m

1.2.1 2MC: Valet Parking1m

1.3.1 What Is Leadership?2m

1.3.2 2MC: Safety Violations1m

1.3.3 Leaders Come in Different Packages5m

1.3.4 Leadership Is More Than a Title5m

1.3.5 Leaders Are Learners6m

1.3.6 Leaders Keep Improving3m

1.4.1 How Do You Become A Leader?1m

1.4.2 2MC: Your Nephew’s Company1m

1.4.3 Act Ahead of Where You Are6m

1.4.4 Planning for Leadership4m

1.4.5 Experts Comment: Transitions6m

1.4.6 Experts Comment: Your Nephew's Company6m

1.5.1 What Leaders Do5m

1.5.2 2MC: Your Friend’s Future1m

1.5.3 Leaders Pick the Hardest Things6m

1.5.4 Share Glory7m

1.5.5 Remember How You Say It8m

1.5.6 Experts Comment: Your Friend's Future7m

1.6.1 Experts Comment: Valet Parking7m

2 readings

Week 1 Overview10m

Week 1 Resources and References10m

4 practice exercises

Lesson 1-3 Practice Quiz30m

Lesson 1-4 Practice Quiz30m

Lesson 1-5 Practice Quiz30m

Week 1 Quiz30m

Week

Week 2

6 hours to complete

Week 2: Influence, Persuasion, and Negotiation

Learn how influence and persuasion are key to leadership and some essentials negotiation concepts and skills. Explore more about effective communication.

6 hours to complete

22 videos (Total 114 min), 2 readings, 5 quizzes

22 videos

2.1.1 Influence, Persuasion, and Negotiation1m

2.2.1 2MC: Sell Vaporware3m

2.3.1 Influence and Negotiation5m

2.3.2 2MC: Billing Error1m

2.3.3 Speaking Credibly9m

2.3.4 Negotiation in More Depth5m

2.3.5.1 Interests vs Positions8m

2.3.5.2 Experts on Negotiation5m

2.3.6 Experts Comment: Billing Error5m

2.4.1 Using What You Already Know49s

2.4.2 2MC: The Tennis Pro and the Airline Pilot1m

2.4.3 Stages of Negotiation7m

2.4.4 Errors in Negotiators’ Frames7m

2.4.5 My Friend's Car7m

2.4.6 Experts Comment: The Tennis Pro and the Airline Pilot4m

2.5.1 Negotiation Skills at Work57s

2.5.2 2MC: Gift or Bribe?2m

2.5.3 Interests, Rights, and Power7m

2.5.4 Applying the IRP Model6m

2.5.5 Keep Learning as a Negotiator9m

2.5.6 Experts Comment: Gift or Bribe?7m

2.6.1 Experts Comment: Sell Vaporware4m

2 readings

Week 2 Overview10m

Week 2 Resources and References10m

4 practice exercises

Lesson 2-3 Practice Quiz30m

Lesson 2-4 Practice Quiz30m

Lesson 2-5 Practice Quiz30m

Week 2 Quiz30m

Week

Week 3

6 hours to complete

Week 3: Difﬁcult Conversations as a Leader

Develop skills for tackling difficult conversations, including giving and getting feedback and handling complaints.

6 hours to complete

22 videos (Total 107 min), 2 readings, 5 quizzes

22 videos

3.1.1 Difficult Conversations as a Leader1m

3.2.1 2MC: Business Introductions2m

3.3.1 Leaders: Expect Difﬁcult Conversations1m

3.3.2 2MC: Reference Calls1m

3.3.3 Learn What Pushes Your Buttons8m

3.3.4 Preparing for Difficult Conversations9m

3.3.5 Delivering Bad News6m

3.3.6 Experts Comment: Reference Calls5m

3.4.1 Getting and Giving Feedback1m

3.4.2 2MC: Conﬂict at Work1m

3.4.3 Feedback Is a Gift6m

3.4.4 Giving Feedback6m

3.4.5 Giving Hard Feedback7m

3.4.6 Feedback: Going Visual7m

3.4.7 Experts Comment: Conflict at Work5m

3.5.1 Complaint-Handling Guidelines1m

3.5.2 2MC: Side Business1m

3.5.3 Preparation Is Key5m

3.5.4 Complaint-Handling Guidelines, Part One6m

3.5.5 Complaint-Handling Guidelines, Part Two5m

3.5.6 Applying the Guidelines: Side Business6m

3.6.1 Applying the Guidelines: Business Introductions7m

2 readings

Week 3 Overview10m

Week 3 Resources and References10m

4 practice exercises

Lesson 3-3 Practice Quiz30m

Lesson 3-4 Practice Quiz30m

Lesson 3-5 Practice Quiz30m

Week 3 Quiz30m

Week

Week 4

7 hours to complete

Week 4: It’s Your Life - Live it Well

Pull together skills and knowledge from throughout the courses while examining the importance of your alignment and fit in an organization. Reflect on the importance of learning as a leader and plan for what happens next in your professional career.

7 hours to complete

26 videos (Total 143 min), 2 readings, 5 quizzes

26 videos

4.1.1 It’s Your Life, Live it Well1m

4.2.1 2MC: Sneak a Peek1m

4.3.1 Alignment and Fit3m

4.3.2 2MC: Include Late Submissions?58s

4.3.3 Finding a Fit6m

4.3.4 How Do You Discover Organizational Culture?6m

4.3.5 Experts Comment: Alignment5m

4.3.6 Experts Comment: Include Late Submissions7m

4.4.1 Play the Long Game: Integrity Mindset1m

4.4.2 2MC: Conference Giveaway1m

4.4.3 Add Value with Your Mindset7m

4.4.4 Enoughness5m

4.4.5 Leaders Set the Tone10m

4.4.6 Blowing the Whistle7m

4.4.7 Experts Comment: Conference Giveaway8m

4.5.1 Your Values and Choices1m

4.5.2 2MC: Mind Your Own Business?1m

4.5.3.1 Your Values, Revisited, Part One10m

4.5.3.2 Your Values, Revisited, Part Two10m

4.5.4 Your Brand, Revisited8m

4.5.5 Your Professional IQ5m

4.5.6 Experts Comment: Mind Your Own Business?6m

4.6.1 Tying it All Together: Sneak a Peek5m

4.7.1.1 Experts Comment: Reverse Engineering5m

4.7.1.2 Experts Comment: The Essence of Professional IQ8m

4.7.2 Coming Back to Values; Learning Moving Forward4m

2 readings

Week 4 Overview10m

Week 4 Resources and References10m

4 practice exercises

Lesson 4-3 Practice Quiz30m

Lesson 4-4 Practice Quiz30m

Lesson 4-5 Practice Quiz30m

Week 4 Quiz30m

Reviews

4.5

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4 stars
23.91%
2 stars
2.17%
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TOP REVIEWS FROM LEADERSHIP AND INFLUENCE

by MASep 15, 2021

Awesome course to take if you are just starting out with managing projects and people

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About the Professional IQ: Preventing and Solving Problems at Work Specialization

In this Specialization, Professional IQ: Preventing Solving Problems at Work, learners use real-world dilemmas and ethical problems experienced by professionals around the world to clarify and articulate their personal values as a foundation for the issues they face. Many successful people use these skills every day—and you should too: making strong decisions; recognizing and avoiding career-damaging pitfalls; preventing and resolving conflicts so as to be value-added members of teams; knowing how and when to apologize effectively; knowing how to ask constructive questions that advance work; and honing leadership skills—whether for being influential at work or holding a position of authority. Learners develop a Personal Leadership Credo, as part of a portfolio applying the skills from the course in situations that learners develop themselves.

This Specialization features guest speakers from the following organizations: The University of Illinois Community Credit Union; ZipDX; Rosentreter Group; University of Kansas; Studio Helix Medical Exercise and Bodywork, LLC; Advanced Micro Devices; Vedder Price, P.C.; Circuit Court of Cook County; Sierra Training Associates Inc.; and the University of Illinois at Urbana-Champaign. For the names and biographies of individual guest speakers, please see the "Guest Experts" page within each course.

Professional IQ: Preventing and Solving Problems at Work

Frequently Asked Questions

When will I have access to the lectures and assignments?
Access to lectures and assignments depends on your type of enrollment. If you take a course in audit mode, you will be able to see most course materials for free. To access graded assignments and to earn a Certificate, you will need to purchase the Certificate experience, during or after your audit. If you don't see the audit option:
The course may not offer an audit option. You can try a Free Trial instead, or apply for Financial Aid.
The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.
What will I get if I subscribe to this Specialization?
When you enroll in the course, you get access to all of the courses in the Specialization, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile. If you only want to read and view the course content, you can audit the course for free.
Is financial aid available?
Yes. In select learning programs, you can apply for financial aid or a scholarship if you can’t afford the enrollment fee. If fin aid or scholarship is available for your learning program selection, you’ll find a link to apply on the description page.

More questions? Visit the Learner Help Center.

Leadership and Influence

About this Course

Instructor

C. K. Gunsalus

Offered by

University of Illinois at Urbana-Champaign

Syllabus - What you will learn from this course

Week 1

Course Orientation

Week 1: Becoming a Leader

Week 2

Week 2: Influence, Persuasion, and Negotiation

Week 3

Week 3: Difﬁcult Conversations as a Leader

Week 4

Week 4: It’s Your Life - Live it Well

Reviews

TOP REVIEWS FROM LEADERSHIP AND INFLUENCE

About the Professional IQ: Preventing and Solving Problems at Work Specialization

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Leadership and Influence

About this Course

Instructor

C. K. Gunsalus

Offered by

University of Illinois at Urbana-Champaign

Syllabus - What you will learn from this course

Week 1

Course Orientation

Week 1: Becoming a Leader

Week 2

Week 2: Influence, Persuasion, and Negotiation

Week 3

Week 3: Difﬁcult Conversations as a Leader

Week 4

Week 4: It’s Your Life - Live it Well

Reviews

TOP REVIEWS FROM LEADERSHIP AND INFLUENCE

About the Professional IQ: Preventing and Solving Problems at Work Specialization

Frequently Asked Questions

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Start or advance your career

Browse popular topics

Popular courses and articles

Earn a degree or certificate online

Coursera

Community

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